Crying Purse, Smiling Car

Because I needed to get a safety inspection done for my car, and it also was time for an oil change, I scheduled a service appointment for this morning. Yes, you now have to make an appointment to get your car repaired. That amazed me the first time they asked me to do it but, in retrospect, it makes sense. No more waiting for hours and your car is ready when you want it. Plus, you set it by your schedule so you don't get as frustrated with things.

I'd requested 9 AM but they set me at 8:30. That's okay, first in first out! My dealership uses a web page to schedule these things and it has a comments area, so I asked for what I needed and included a request for a "tune up". This car maintenance procedure apparently no longer exists. When I described the problem, "It vibrates when sitting in traffic while in gear with my foot on the brake," they said they'd look into it. Turns out I needed more than a typical tune up. If such a procedure exists for a fuel injection engine, my dealership charges about $150 for it. That wasn't what I ended up paying. My car had a bigger problem. It had a gasket leak on the oil tank. This leak had dripped oil right onto a spark plug which had now been sitting in oil and not firing. So they needed to replace the gasket, the tubes for the spark plugs, and of course the spark plugs. There was also some carbon buildup on the throttle body and my air filter was nasty. So in addition to the oil change and safety inspection charge they added another $450. Ouch!

That's actually better than I'd expected. When they mention gaskets and cars I immediately think of head gaskets and replacing those pretty much rebuilds an engine. Thank goodness they didn't need to do that. It's happened to me twice over the life of times I've owned cars and I never want it to happen again. So I'm breathing a tentative, "Whew." And I think they actually took off the oil change price because the bill was about that much less than the near $600 I'd been told.

My car now drives very nicely. No vibrations and it picks up speed much, much better. Thank you Universal Toyota! For all the bad rep that dealerships get, Universal is really a good one. I base this opinion on 3 things:1) when I bought the car they actually listened to me; 2) when I took it back for a check oil light the day I bought it they went beyond the usual level of investigation on the car and I ended up with a better than purchase loaner and a new short block free of charge; 3) a couple of years later when a check engine light kept coming on within a week of being investigated and repaired, they completed the last 3 investigations free of charge and did a $500+ dollar repair gratis too. Yeah, I could have gotten a cheaper oil change at Wal-Mart, but I wouldn't have gotten the level of service this dealership gives to its customers. So, if you live in the San Antonio area and need work on your Toyota I highly recommend them.